Posts Tagged ‘Videotron’

Pigs fly: Rogers rolling out 50 Mbps internet service

Sunday, August 23rd, 2009

Much to my surprise, despite having a monopoly over cable internet access within their service area and, therefore, no incentive, Rogers is bringing 50 Mbps internet service to Canadian cities outside of Quebec. Toronto is the only city getting the service for now, though other large cities may get it in the future. Remember when I mentioned that I wasn’t going to buy my DOCSIS 2.0 modem to eliminate the monthly rental fee because it would soon be obsolete? Well, today’s the day: you need a DOCSIS 3.0 modem to use the new service.

The Extreme Plus service has also been bumped from 18 Mbps to 25 Mbps, the bandwidth cap has increased from 95 GB to 125 GB per month, and the price has dropped from $99.95 to $95.95 per month. Woah, wait a second! The 25 Mbps service is still $95.95? So how much does the 50 Mbps service cost? $149.99 per month.

Okay, try to breathe. I mean, yes, it does cost $60.04 per month more than Videotron’s $89.95 50 Mbps service that has been available in Quebec for years, but Rogers doesn’t compete with Videotron! The one and only advantage that Rogers’ new Ultimate service offers over Videotron is that the upload speed on Ultimate is 2 Mbps, while Videotron’s Ultimate 50 service only uploads at 1 Mbps. Rogers has become the first major ISP in Canada to offer a 2 Mbps upload service. Is that worth $60 per month? Of course not, but Rogers is a cable monopoly and if they decided to charge $200 per month, what are you going to do, move to Quebec?

Anyway, here’s the updated Rogers service list, with the much cheaper services from Videotron for comparison.

Rogers

Service Price Speed Cap Overage cost
Ultimate $149.99 50 Mbps/2 Mbps 175 GB $0.50/GB
Extreme Plus $95.95+3.00 25 Mbps/1 Mbps 125 GB $1.25/GB
Extreme $59.99+3.00 10 Mbps/1 Mbps 95 GB $1.50/GB
Express $46.99+3.00 10 Mbps/512 Kbps 60 GB $2.00/GB
Lite $35.99+3.00 3 Mbps/256 Kbps 25 GB $2.50/GB
Ultra Lite $25.99+3.00 500 Kbps/256 Kbps 2 GB $5.00/GB

Videotron

Service Price Speed Cap Overage cost
Ultimate 50 $89.95 50 Mbps/1 Mbps 100 GB $1.50/GB
Ultimate 30 $74.95 30 Mbps/1 Mbps 70 GB $1.50/GB
Extreme Plus $89.95 20 Mbps/1 Mbps 30 GB $7.95/GB
Extreme $74.90 10 Mbps/900 Kbps 100 GB $1.50/GB
High-Speed $61.95 7.5 Mbps/820 Kbps 30 GB $7.95/GB
Basic $32.95 600 Kbps/128 Kbps 2 GB $7.95/GB

So, a 50/2 Mbps service is finally available in Canada! Let’s see how that compares with Verizon’s FiOS in the United States.

Verizon FiOS

Service Price Speed
Fastest $144.95 50 Mbps/50 Mbps
Faster Plus $69.95 20 Mbps/20 Mbps
Faster $59.95 20 Mbps/5 Mbps
Fast $49.99 10 Mbps/2 Mbps

Interesting. So, for the same price as Rogers’ 50/2 Mbps service, Verizon’s service is 50 Mbps in both directions! Four cents less per month, and 25 times faster upload speeds. Jealous yet? Even their $59.95 “Faster” plan offers 5 Mbps upload speed — 10 times what I get currently — which would make me the happiest webmaster in the world. Their “Fast” service, which is identically priced to the Rogers Express service that I get, still has a 4 times faster upload speed. Once again, the slower upload speeds available in Canada are not technical limitations of the DSL specification or DOCSIS 2/3 standard, but are part of Canadian ISPs’ efforts to reduce costs by limiting file sharing speeds. I’m pretty sure that Verizon is making a profit, so this is really just a symptom of the lack of competition in Canada.

Finally, an interesting note about anyone planning to get Rogers’ new 25 or 50 Mbps services: Customers will reportedly be required to purchase a combination router and wireless-N gateway for $200, since many older routers appear to have problems with the new DOCSIS 3.0 cable modems. I suppose that’s not very expensive if you were willing to pay $100 or $150 per month for internet service, but it certainly should give any potential customer a moment of hesitation. If a piece of equipment is required to provide a service, the service provider should put that equipment in your home for free and take it back when you cancel your service. If you don’t return the equipment, then they can charge you for it!

The sad state of the internet in Canada

Saturday, April 4th, 2009

I’ve gotten two phone calls in the last few days to advise me of “changes” to the bandwidth caps on my high-speed internet service. If you live in the United States, or frequent American technology forums, you’ve probably noticed how angry Americans are about Comcast and Time Warner Cable imposing bandwidth caps on their customers. Comcast appears to be rolling out a 250 GB per month limit, while TWC has a variable cap that goes no higher than 40 GB per month. It was easy to shrug off a 250 GB cap when I live in a country that has imposed caps one quarter of that size for years, but a 40 GB maximum cap is… well… it would render the internet useless.

I’m trying to imagine how companies like Apple, Microsoft, and Netflix are going to be able to sell their download services when people have a 40 GB monthly bandwidth limit. And let’s not forget that television networks like NBC believe so strongly that they can sell episodes of their most popular shows as downloads on iTunes or Amazon that they were willing to allow their writers to go on strike for over 100 days rather than back down over the writers’ demand for a cut of download and DVD business. The American television industry collapsed over the issue, so both sides obviously believe that television over the internet is the future, but Time Warner Cable clearly isn’t going to let that happen.

On any given technology forum, Americans complain about their fear of the caps coming to their city, or their anger that it has already happened, and people from around the world tell them how lucky they are to live in a country that has such reasonable caps.

It’s certainly true that some countries have pathetically slow internet speeds at outrageous prices with unacceptable bandwidth limits. And that includes wealthy, Western nations. Australia, I’m looking in your direction. Meanwhile, Europe and Japan have 20, 50 and 100 Mbps internet for the same price or less than what we pay in North America. Pretty scary, isn’t it? The reason always ends up being the same: because cable companies own the cable lines, there is only one cable carrier in any part of the continent. Wherever you live in Canada or the US, you generally have a choice between two internet providers: the phone company and the cable company. They choose not to compete with each other, and offer the same speeds at the same price. There are, of course, internet resellers who use the phone company and the cable company’s lines, but they rarely offer better prices, don’t offer higher speeds, and can’t offer bundles. Then there are millions of North Americans who live in areas that don’t have cable, so the phone company has a monopoly on high-speed internet. There are even millions of people who can’t get high-speed internet from their phone company. Dial-up is alive and well in North America!

In the face of the growing consumer furore over bandwidth caps in the United States, I decided to compare the services of the two main internet providers in Canada. Once again, you have two options: the phone company and the cable company. The phone company is Bell, and there are three major cable companies: Rogers, Cogeco and Shaw. Rogers is, by far, the largest cable provider, so let’s use them to represent cable.

To be fair, and for the sake of simplicity, all prices are the regular price and don’t include bundle discounts. (more…)